الأسئلة والأجوبة

عام

إذا كنت قد طلبتَ بالفعل، يمكنكَ إخطارنا بالرد على رسالة التأكيد. في أغلب الأحيان، يُمكننا تحديد أولوية طلبك ومناقشة وقت التسليم معك بناءً على متطلبات التقنية.

بالنسبة للنقل، نستخدم خدمة الشحن السريع لتوصيله إليك في أسرع وقت ممكن. يمكنك أيضًا التواصل معنا مسبقًا عبر البريد الإلكتروني info@glazara.com ، وسنرى ما يمكننا ترتيبه!

Jingdezhen, known as China’s “Porcelain Capital,” has crafted ceramics for over a thousand years. Its fine kaolin clay, skilled artisans, and precise kiln control create porcelain renowned for purity, translucency, and resilience. Glazara continues this heritage — each piece hand-shaped and fired with the same devotion that once served emperors.

The Craft of Jingdezhen

Our Story — Modern Heritage, Timeless Craft

All porcelain and pottery are types of ceramics — but their composition and firing differ. Pottery uses coarse clay and lower firing temperatures, while porcelain (like Glazara’s pieces) is refined from kaolin clay and fired at higher heat for strength and translucence. The result: a finer texture, resonant tone, and elegant sheen that define Glazara’s signature style.

Learn About Glaze Techniques

Glaze art is a delicate dance between mineral, fire, and chance. Each glaze formula reacts uniquely within the kiln — temperature, position, and atmosphere all influence the final shade. At Glazara, this unpredictability is celebrated: every cup and bowl emerges as a one-of-a-kind expression of elemental beauty.

Glazing Techniques: The Art Behind the Fire

Yes — when crafted responsibly. All Glazara ceramics are made from natural clay and lead-free glazes, fired at high temperatures to ensure they are food-safe and durable. Each piece meets modern safety standards while preserving the beauty and authenticity of traditional craftsmanship.

Product Care & Safety Information

Sustainability & Material Standards

The best sustainable gifts are those made with intention. Handcrafted teaware — like Glazara’s Energy Gaiwan or Elemental Cup — embodies beauty, culture, and care for the planet. Each comes in eco-conscious packaging, making it a thoughtful choice for those who value mindful living and artistry.

Learn About Our Eco Packaging Practices

General

From the moment we receive your order, it takes 3-5 business days to craft your product(s). Upon readiness for shipment, you'll receive an email containing a track and trace code. If you haven't received this code, kindly check your spam folder. Should you still not find it, contact us at info@glazara.com, and we'll assist you in tracking your order and updating you on its status. Please ensure that we have the correct delivery address to complete your order efficiently.

Where to Find Glazara Ceramics — Online Store and Global Boutique Collaborations

Glazara does not operate a standalone physical store, but our handcrafted porcelain and ceramic teaware can be found in collaboration with independent boutique stores and design concept shops across Canada, the UK, France and more in the future.

We take pride in connecting with creative spaces that share our appreciation for artistry, culture, and mindful living.

You can also explore our full collection online, where ordering is simple, secure, and ships worldwide with sustainable packaging.

If you’d like to know whether there’s a Glazara stockist near you, or need personalized shopping advice, please contact us at info@glazara.com — we’re happy to help.

Please check your email (and the spam inbox). If we find that an item in your order is out of stock, we will contact you.

We are based the millennium porcelain capital of Jingdezhen, where all of our products are crafted. From our location, we handle all aspects of production and shipping, ensuring that each piece meets our high standards of quality.

Sometimes it is possible, depending on the style you want to design and the feasibility of implementing it on that style. We can only customize styles that are currently in our inventory. Please keep in mind that the price of the product may vary for custom designs. Send your design ideas to info@glazara.com to get in touch with us, and we will let you know what we can do!

شحن

يستغرق إنشاء منتجك المُصمم خصيصًا لك من 3 إلى 5 أيام عمل، بشرط تزويدنا بعنوان صحيح. بعد تجهيزه، يكون جاهزًا للشحن السريع. تختلف أوقات الشحن باختلاف الموقع.

· بالنسبة للولايات المتحدة الأمريكية، يستغرق الأمر من 3 إلى 5 أيام عمل.

· بالنسبة إلى ضمان الجودة والتقييم الفني، يستغرق الأمر من 2 إلى 4 أيام عمل.

في معظم الحالات، يمكنك تغيير عنوان التسليم بنفسك من خلال صفحة تأكيد التتبع. إذا لم تتمكن من ذلك، يُرجى التواصل مع شركة الشحن ومعنا في أقرب وقت ممكن. تذكر أنه كلما طال انتظارك، زادت صعوبة تعديل العنوان.

يرجى ملاحظة أن تغيير عنوان التسليم إلى عنوان و/أو بلد مختلف قد لا يكون ممكنًا دائمًا، وإذا كان ذلك ممكنًا، فقد يتم فرض تكاليف نقل إضافية عليك.